ICT Support and Consultancy Services
As part of a continued programme to assist schools and colleges in the South West,
Oakford Technology is offering each institution professional ICT support services,
ICT consultancy and development services.
Building on the success of proven network design, implementation and support in
other educational institutions Oakford are attempting to help schools to reach or
exceed ICT levels in other schools.
The ICT support and consultancy service is divided into a number of areas:
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Regular On-Site Visits
Either by fully managing your system or working with your existing technical
staff, our experienced and trained engineers will help you manage and
develop your system. Regular visits during term time, will keep your system
updated, allow time to resolve problems, add new software etc.
As the Oakford engineers visit many different schools they have a wide
variety of experience of the different educational software and systems
which they are able to share with you. All the staff have CRB clearance.
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Online Technical Helpdesk
A fully staffed technical helpdesk facility is provided. Accessed either
by telephone or the web. The helpdesk is staffed by Microsoft trained and
experienced engineers and is specifically geared to education.
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Quarterly Review and Planning Meeting
Every term an on-site meeting with our consultants will be arranged. A
performance review of your system will be presented and suggestions will
be put forward concerning developments and improvements that could be made
to your system.
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Emergency Response
Your support contract entitles you to between 1 and 5 emergency on-site
call outs per year. Such call outs can be used when, for example, your
system is unavailable for use by a number of people as a result of a
failed server. Our engineers hold a set of replacement parts for emergency
use and will work with you to get your system back up and running as soon
as possible. They aim to be on site as soon as possible and usually within
4 working hours.
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Access to Additional Support and Services
If additional support is required, for example to install a new server,
install projectors or whiteboards etc., then a very competitive written
quote will be provided in advance.
Above : Online Helpdesk Login
Key Advantages
Flexibility
Our support contracts are designed to be as flexible as possible. Simply call
forward hours from your support contract during busier periods e.g. new software
installation. Alternatively hold back hours during quieter times.
Experienced & Trained Engineers
All of our engineers are Microsoft certified and bring relevant experience from
both commercial and educational institutions.
Strategic Planning
As part of our ICT support programme we will work with you to develop IT
throughout the school. Combining the schools ideas with our experience in other
schools we can help you achieve your goals.
Proven Track Record
All schools and colleges interested in joining this scheme are welcome to visit
another school or college which currently uses an Oakford ICT Support package to
assess its quality. Oakford has experience with Primary, Secondary and Special
Schools in addition to Colleges and Universities.
“Oakford are a fantastic company who have moved technology on in our school
tremendously & sorted out many problems for us. As suppliers they are always
honest & deliver the goods when they say they will”
M.Bryant—The George Ward School
Further Information
The Oakford comprehensive support service package is tailored to the needs of each
of our supported schools. All costs are calculated after an on-site audit – please
contact us for further details and a free consultation at your premises.