Outsourcing

In many people’s minds IT outsourcing is associated with large organisations but outsourcing the IT support function for any size organisation can make sense. In many organisations users demand the highest level of service - both from a technical and a customer care perspective. This can be very difficult for a small, in-house team to achieve as they are often so busy tackling the day-to-day issues that it becomes very difficult to implement improvements and continue development.

By outsourcing support to Oakford Technology you will be partnering with company which has been providing excellence in IT support for nearly ten years. You will be guaranteed the right on-site technical skills that you need to look after and develop your environment and you’ll also benefit from an allocated off-site service team who will work with the local team and the main user representatives to ensure that support quality is maintained, that the critical issues are addressed in a timely manner, and to ensure that as business technology needs change, the support team is capable of adapting to them.

An outsourcing contract with Oakford Technology is flexible and tailored to your specific needs. It can include cover for the on-site team from our multi-site team, which maintains the level of support service during holidays, training and long-term sick from additional Oakford staff who are already familiar with your site, your technologies and your key processes. It will normally include Service Level Agreements targeted to improving the level of support service that you receive.